Help Desk Associate
3.
7 La Vergne, TN La Vergne, TN Full-time Full-time $19 - $20 an hour $19 - $20 an hour 1 day ago 1 day ago 1 day ago At Hot Topic, we're passionate about creativity and high performance.
Our success comes from high-caliber teams that love our product and have a tenacious approach to learning.
Supporting the DC team, the TNDC Help Desk Associates keep distribution flowing by responding to phone calls, email, and personnel requests.
This role will also research and resolve technical problems as well as tracking and monitoring issues to ensure a timely resolution.
This role reports into the TNDC IT Helpdesk Supervisor.
This position is on-site and will work Wednesday to Sunday, 10A - 7P CST.
Pay range is $19/hr - $20/hr.
Please note the pay range for this position starts as listed in the job posting, but other factors such as an individual's education, location, meeting the minimum job requirements for the role, training, and experience, will determine the final salary for potential new hires.
WHAT YOU'LL DO:
Ensure timely and effective resolution of all Helpdesk calls and requests by providing technical and procedural support in a distribution center warehouse environment.
Monitor ticket queues and assigns them timely and accurately.
Maintain and support all IT hardware and software including but not limited to Desktop PCs, mobile RF devices, Laptops, keyboards, barcode scanners, etc.
Identify escalation situations and escalates them timely and accurately.
Identify trends that affect users and makes the Helpdesk staff and manger aware of them.
Serve as an initial point of contact on team support and technical issues.
Serve as a hands on site assistant to the Network Services team when necessary.
Coordinate issue resolution with other support areas, as required.
Administer all associates Active Directory and Email accounts and ensure security compliance.
Configure, deploy, and support PC and Mac hardware and software issued to all associates in TNDC.
Maintain accurate application and business processes documentation.
Administer all associates in warehouse systems such as MAWM, Pyramid, Lightning Pick, Ring Central, etc.
Provide feedback and suggestions to improve Help Desk business process.
Configure, troubleshoot, and deploy PC and Mac hardware and software.
WHAT YOU'LL NEED:
Minimum of 1 year of practical experience in help desk support, or a combination of education with equivalent work experience.
Experience with incident tracking software (BMC Track-It preferred).
Comprehensive knowledge of service desk business process and hardwaresoftware conflict resolution.
Familiarity with basic Active Directory and O365 user administration.
Comprehensive technical knowledge of PC & Mac hardware, network concepts and solutions, along with comprehensive knowledge in the following systems and applications:
Microsoft Windows, MS Office (inc.
365), Ring Central and mobile device management.
Familiarity with networking concepts and configurations.
Experience with mobile RF computers and the MDMs used to administer them.
Demonstrates strong communication skills including ability to work in a team environment, gives honest, direct feedback and is a solid verbal and written communicator.
Ability to work independently without constant supervision.
Meets deadlines, prioritizes appropriately, copes well with change, and maintains composure under pressure.
Is accountable for results, approaches obstacles proactively, and looks for ways to resolve problems and issues.
The ability to work a flexible schedule when required by allotted maintenance windows or special projects.
Must be able to lift 50lbs.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 La Vergne, TN La Vergne, TN Full-time Full-time $19 - $20 an hour $19 - $20 an hour 1 day ago 1 day ago 1 day ago At Hot Topic, we're passionate about creativity and high performance.
Our success comes from high-caliber teams that love our product and have a tenacious approach to learning.
Supporting the DC team, the TNDC Help Desk Associates keep distribution flowing by responding to phone calls, email, and personnel requests.
This role will also research and resolve technical problems as well as tracking and monitoring issues to ensure a timely resolution.
This role reports into the TNDC IT Helpdesk Supervisor.
This position is on-site and will work Wednesday to Sunday, 10A - 7P CST.
Pay range is $19/hr - $20/hr.
Please note the pay range for this position starts as listed in the job posting, but other factors such as an individual's education, location, meeting the minimum job requirements for the role, training, and experience, will determine the final salary for potential new hires.
WHAT YOU'LL DO:
Ensure timely and effective resolution of all Helpdesk calls and requests by providing technical and procedural support in a distribution center warehouse environment.
Monitor ticket queues and assigns them timely and accurately.
Maintain and support all IT hardware and software including but not limited to Desktop PCs, mobile RF devices, Laptops, keyboards, barcode scanners, etc.
Identify escalation situations and escalates them timely and accurately.
Identify trends that affect users and makes the Helpdesk staff and manger aware of them.
Serve as an initial point of contact on team support and technical issues.
Serve as a hands on site assistant to the Network Services team when necessary.
Coordinate issue resolution with other support areas, as required.
Administer all associates Active Directory and Email accounts and ensure security compliance.
Configure, deploy, and support PC and Mac hardware and software issued to all associates in TNDC.
Maintain accurate application and business processes documentation.
Administer all associates in warehouse systems such as MAWM, Pyramid, Lightning Pick, Ring Central, etc.
Provide feedback and suggestions to improve Help Desk business process.
Configure, troubleshoot, and deploy PC and Mac hardware and software.
WHAT YOU'LL NEED:
Minimum of 1 year of practical experience in help desk support, or a combination of education with equivalent work experience.
Experience with incident tracking software (BMC Track-It preferred).
Comprehensive knowledge of service desk business process and hardwaresoftware conflict resolution.
Familiarity with basic Active Directory and O365 user administration.
Comprehensive technical knowledge of PC & Mac hardware, network concepts and solutions, along with comprehensive knowledge in the following systems and applications:
Microsoft Windows, MS Office (inc.
365), Ring Central and mobile device management.
Familiarity with networking concepts and configurations.
Experience with mobile RF computers and the MDMs used to administer them.
Demonstrates strong communication skills including ability to work in a team environment, gives honest, direct feedback and is a solid verbal and written communicator.
Ability to work independently without constant supervision.
Meets deadlines, prioritizes appropriately, copes well with change, and maintains composure under pressure.
Is accountable for results, approaches obstacles proactively, and looks for ways to resolve problems and issues.
The ability to work a flexible schedule when required by allotted maintenance windows or special projects.
Must be able to lift 50lbs.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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