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Technical Support Engineer - NAM CCC

Company Name:
APC
Title: Technical Support Engineer - NAM CCC
Location: Tennessee-Lavergne
Other Locations:
Schneider Electric
Job Description
Technical
Support Engineer
Responsibilities & Key Tasks
Technical Support Engineers at Schneider Electric
employ a combination of electrical, systems, network communications and
application-specific software skills to:
Help customers
maintain the reliability and performance of their systems, and address any
potential technical problem.
Assist
Application Engineers with site-specific difficulties during new site commissioning
as well as system upgrades and expansions.
Work closely
with our direct and indirect North America sales force to manage customer
relationship and satisfaction.
Assist sales
personnel in the pursuit of new business by providing pre-sales technical
support and assisting with customer evaluations and system selection.
Occasionally preparing and presenting customer product demos.
Research,
identify, develop and recommend corrective measures to address technical issues
identified in the field or in-house.
Participate in power
monitoring system development projects by contributing knowledge of customer
applications, providing user information requirements, providing test scenarios
and typical use-cases, and occasionally participating in product development
and testing.
Resolve
technical problems from end customers, application engineers, sales and engineering
teams.
Identify and
qualify product failures and assist product engineering in understanding and
resolving them.
Case tracking by
entering cases in our Customer Relationship Management tool.
Research and
documentation of technical problems and solutions using our Knowledge Base.
Design, plan,
research, evaluate and test complex systems used to monitor and/or control
electrical equipments and systems
Qualifications
Essentialo Engineering
degree in Electrical, Power Systems or Computer Science, or equivalento 1-3
years experience in software, hardware, networking, database and/or system
troubleshooting, diagnosis and problem solving. Preferred Schneider Electric Power Monitoring and Control solutions.o 1-3
years power and/or electrical systems knowledgeo Computer
knowledge, particularly relating to server, network and operating system
installation and configurationo Experience
with Windows Operating Systems and networking (Windows Server 2008/2012/Windows
7)o Positive
attitude, enthusiastic, self-motivated and customer-focusedo People-person
and team player, enjoying the cross-functional interaction required for this
positiono Quick
learner with an inquiring mindo Strong
written and oral communications skillso Comfortable
working in a fast-paced, dynamic environmento Ability
to work with people with a wide range of technical backgrounds, including
consultants, senior professional engineers, energy managers, electricians, IT engineers
and personnel, account managers, sales personnelo Ability
to occasionally travel to various customer sites in North America and worldwide Desirable
o SQL
Database querying and programming experienceo VBA,
C , or Java coding experienceo On-site
power system experienceo Understanding
of Power Quality standardo On-site
or remote advanced technical support experienceo Knowledge
of Schneider Electric Power Monitoring and Control productso Knowledge
of electrical power industryo Understanding
of digital metering systems, PowerLogic preferredo Understanding
of lighting control systems, PowerLink preferredo Controls or transformer protection
experience
Experience
with CRM systems, Salesforce preferredo Bilingual:
Spanish or French an assetnull

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